RETURN POLICY

CHANGED YOUR MIND? NO WORRIES.

  • We allow returns within 7 DAYS of received parcels.
  • Send us a message through email or Facebook & we will respond within 24 hours. Kindly quote "RETURN ITEM".
  • Email: hello@puppenfeeclothing.com
  • Facebook message: Facebook 

KINDLY NOTE:

  • Pack items together with the return slip. Item tags (if any) must be intact, without any signs of washing / altering. We reserve full rights to decline any returned items should the above conditions not be met.
  • Postage fee of the parcel back to us will be borne by the customer. Unfortunately, we cannot bear responsibility should the parcel get lost in transition back to us.
  • We will issue a store credit for the full cost of the item (no processing fee) which can be used within 6 months
  • Puppenfee & Co. reserves the full rights on any final decisions.

EXCHANGE / REFUND

  • At the present time, we do not have an exchange or refund policy.
  • If you need to exchange your items for a different style/sizing/colour, kindly go through the return policy steps, obtain a store credit and select a new item to purchase.