CHANGED YOUR MIND? NO WORRIES.
- We allow returns within 7 DAYS of received parcels.
- Send us a message through email or Facebook & we will respond within 24 hours. Kindly quote "RETURN ITEM".
- Email: firstname.lastname@example.org
- Facebook message: Facebook
- Pack items together with the return slip. Item tags (if any) must be intact, without any signs of washing / altering. We reserve full rights to decline any returned items should the above conditions not be met.
- Postage fee of the parcel back to us will be borne by the customer. Unfortunately, we cannot bear responsibility should the parcel get lost in transition back to us.
- We will issue a store credit for the full cost of the item (no processing fee) which can be used within 6 months.
- Puppenfee & Co. reserves the full rights on any final decisions.
EXCHANGE / REFUND
- At the present time, we do not have an exchange or refund policy.
- If you need to exchange your items for a different style/sizing/colour, kindly go through the return policy steps, obtain a store credit and select a new item to purchase.